Customer Support Representative opening at Firemint

******************************************************************

PLEASE NOTE that you must apply through the SEEK website

******************************************************************

Firemint is one of the best iPhone and iPad game development studios in the world. Our award-winning hit games Flight Control and Real Racing have been immensely successful and have enabled us to now exclusively work on our own titles.

We produce our world-best games through an irrational obsession with polish and creating a fun entertainment experience, and we're looking for a Customer Support Representative who wants to provide our players with a support experience that's just as awesome as our games. This is a new position due to the growth of the publishing side of our business, commencing ASAP.

Your role will be to receive feedback from customers, then work with other Firemint team members to respond appropriately. Your tasks will include:

* Manage online feedback on getsatisfaction.com/firemint and provide timely, friendly responses and updates.
* Monitor various online sources and log issues reported by customers.
* Drive resolution of known issues and provide regular reports about outstanding issues to game producers.
* Maintain a database of suggestions for each game.
* Develop in-depth knowledge of all Firemint games.
* Although your interactions will promote our games, there is no sales aspect to this position.
* Firemint does not currently provide telephone support, however the role may expand to include this in future.

You may also be asked to perform miscellaneous other related tasks, such as testing games on various devices.

About you:

* You have a strong customer service background with at least 3 years experience in a similar role.
* Your written and verbal communication skills are outstanding. You can strike a friendly, conversational tone in written responses to customer issues without sounding patronising or overly formal.
* You communicate clearly and concisely, using simple language.
* You are self motivated and conscientious, and deliver on your commitments.
* You work well under pressure and to tight deadlines.
* Your approach is careful, methodical and organised.
* An interest in video games is advantageous.