Error trying to change banner image and change of username does not appear on profile page.

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HI I am very new to this website and I am having a couple of issues.

I uploaded a banner as the wrong size for my profile page but now I have one the correct size. When I try to remove the previous one one i keep getting an error that wont let me remove it. Also when I change my username It doesnt appear as my profile name.

Lastly how do I upload artwork to the page? Sorry for all the questions. I'm a bit of a noob on this site.

Spencer Ford's picture

this is the error - An error occurred while attempting to process /file/ajax/profile_main/field_background/und/0/form-atFbHE8VqmG0308rC0quz1gSHYh8gylmawjki04fK6E: $(...).find(...).off(...).popover is not a function

souri's picture

I tested removing my banner myself and reuploaded it without a problem. Not sure what happened there in your case. When you change your username, it might take 10 to 30 minutes for you to see the changes the site because of how long the site caches its pages. Same with when you post something or upload an image, it appears on the site within 10-30 minutes usually. I'm guessing all those issues you've encountered have been sorted? I can see your profile is using the new name, profile background, and you're posting images etc

Spencer Ford's picture

Unfortunatley I still cannot change my banner and my username has still not changed :(

souri's picture

I've deleted your profile background image for you, so give the upload another shot. I could see your new username in use whether I was logged in or not, so that's pretty strange. In any case, I just cleared the site's cache, so you should definitely see the changes now.

Spencer Ford's picture

Thank you so much, ill give it a go.

Spencer Ford's picture

I still cannot upload the banner :( same error

souri's picture

Could you give it another shot? I'm guessing it's to do with the version of jquery I have on the site, so I've dropped down to an older version. Maybe try uploading on another browser too.