Sumea going down every once and a while

Forum: 

Seems like almost every day the site is down for a while.. (but I can only remember a few days anyway)

souri's picture

Yeh, I don't know why it's doing that. The site hangs for a minute when someone is sending mail via Sumea, so I've turned all subscriptions off in all the message threads (apart from the jobs section), although I haven't been able to see if there are any improvements because I've been away for most of this week.

souri's picture

I've fixed a few things on the site, and changed the way the forum sends out emails, and I've noticed the site hasn't gone down on me for the last 2 weeks. Has anyone else noticed an improvement?

souri's picture

Ok, for some reason the site is shutting down with a Service Unavailable message. It usually lasts for a few seconds at a time (I'm guessing the server automatically resets itself and then all is ok again). Not exactly sure what's causing this, but I am on it. [:o] (I've just removed some of the features I implemented over the last few days just in case [:(])

lorien's picture

Are they using Windows95 as the sumea server Souri? [:)] Was down rather a lot earlier today.

souri's picture

I've noticed that too, although I'm certain the problem is from their end. I haven't been able to access my control panel for sumea or sumea's email box for long periods of time today. Might be that they're working on the server.

souri's picture

I just got these emails the other day, about a week late [:(!]. So yeh, last weeks outtage was definately from their end.

quote:
Dear Customer,

This e-mail message is to inform you the Issue with your Server has been resolved.

Completed: 9/22/2005 4:58:18 PM

Issue Notes:
9/22/2005 4:58:00 PM

The server is back online and working properly. You should be able to access your Web site and perform administrative tasks as usual.

If you experience any issues, please contact the support team.

Thank you for your patience during the resolution of this issue.

9/22/2005 3:40:18 PM - Dear Valued Customer,

The server is back online and working properly. You should be able to access your Web site and perform administrative tasks as usual.

We will continue to monitor your server until the close of business on 9/22/05 for any further issues. If you experience any issues, please contact the support team.

Thank you for your patience during the resolution of this issue.

9/22/2005 2:51:43 PM -

The server is back online and working properly. You should be able to access your Web site and perform administrative tasks as usual.

We will continue to monitor your server for any further issues. If you experience any issues, please contact the support team.

Thank you for your patience during the resolution of this issue.

9/22/2005 12:23:29 PM -

The repair is now complete and the server is back online. You should be able to access your Web site and perform administrative tasks as usual.

We will continue to monitor your server for any further issues. If you experience any issues, please contact the support team.

Thank you for your patience during the resolution of this issue.

9/21/2005 2:56:27 PM - This server is not accepting any SQL connections. This issue is currently under investigation.

Solution Notes:
9/22/2005 4:58:18 PM -

The server is back online and working properly. You should be able to access your Web site and perform administrative tasks as usual.

If you experience any issues, please contact the support team.

Thank you for your patience during the resolution of this issue.

As for todays outtage, I have NFI.

souri's picture

Yeh, I know the site's been unavailable for most of today. It's been frustrating. I've emailed my hosting server twice already, the first time they answered saying the issue was resolved - they had simply just visited the site once and it was working fine for them. And that was all that went into that. I just got home and as soon as I got onto the site, it was offline who who knows how long. I hope they fix this out real soon.

pb's picture

I'm sure they'll fix it quickly and efficiently, afterall, you're a valued customer - they even tell you! [:)]

pb

souri's picture

"The reason why your website has been off and on recently is because our system administrators has been doing some test and maintenance in our servers that they will need to reboot the application pool for 1 minute, then put the site back online."

They must be resetting the server every 3 minutes because I can't use the site for more than 1 minute at a time before the stinking thing gives me another Server Unavailable error. The last few days have been unbelievable, and I'm seriously considering moving to another web host provider.

souri's picture

Guys, please let me know if you get any Server Unavailable errors whilst I have closed off the rest of the site. Thanks.

mcdrewski's picture

ROFL @ welcome page message :)

unknownuser2's picture

Im still having the occasional problem - even with the link straight to the forum. This is the first time ive been able to get in today.. [:(]

souri's picture

Yeh, I had some problems when it was just the forum too, but it was running much better (staying up for longer periods of time). So anyway, I've put the rest of the site back online and things seem to have magically improved. The site still goes down, but not every 3 minutes like Thursday, Friday, and Saturday.

All signs seem to point the problem at their end. I'm making a guess but it looks like they did a major patch/update to the server last week and they're still working out the kinks. Service Unavailable usually means they're resetting the server or sloppy website code that's using up all the allocated memory. It's definately not the latter because you'd run out of memory after a while, but not every 3 minutes (unless you've done something pretty shocking). Just in case, I've gone through every page making sure I've declared all my variables and recordsets and closed them off properly. For a few hundred people that visit the site at a time, even not closing a few variables properly shouldn't be that much a problem.

Anyway, I got my third technical support response (on Saturday) and they pretty did the same thing previously... "I visited the site for a few seconds, it worked fine. Support issue closed." [:p]

unknownuser2's picture

I have had zero problems with ilisys as a host. Quite pricey, but in 2 years no problems. They will always send emails out at least 7 days before hand of a notice if anything is likely to be on the piss for an hour or so, and even then its usually at about 2 - 3am in the morning.

So if your thinking of changing Souri I can reccomend them. [:)]

lorien's picture

Perhaps try for somewhere where they have amazing sysadmins and host on a high availability Solaris or Linux cluster. Likely to be expensive [:(] I guess the current host is on Windows and IIS?

souri's picture

Yep, Windows and IIS. I think I'll save myself some headaches by staying on an NT server. Getting adjusted to a Linux server and replacing all the specific components I use for the site will be a bit of a hassle. If I could turn back time, I would've developed the site with PHP/MySQL on a Linux server. Heck, I was considering changing to asp.net until I realised I don't have the time to figure it all out [;)]

Been doing some reading and it's probable that the webhost moved Sumea to another shared server where the allocated resources are much lower (memory and cpu) for each hosted site (so they can cram more sites onto a shared server). Although that doesn't explain why the site gets another error only 10 seconds after the server's been reset. I've gone through all the pages on the site checking and rechecking things, but the only recent thing I've added was Sumea Concepts and I don't see how that could be causing the site to go offline all the time. I'm using the site at 4am, and it's going offline like every 2 minutes [:(!]

*shakes fist at webhost*

souri's picture

For crying out loud, I've only put two pages back up (the main page, and the news page), and I'm still getting the Service Unavailable error. I'm strongly doubting it's a problem from my end.

Jacana's picture

*HUGS SOURI* We do all appreciate the effort and headaches you are going through to solve this problem. Maybe just take a day or so off if it bugs you too much?

souri's picture

I think I may be developing a stomach ulcer from all this stress..*

It's hard to figure out what exactly is the problem. It could even be another dos attack. I remember Sumea had a couple attacks a few years ago which cause a bit of downtime, but our previous ISP had the courtesy to let us know and fix that up themselves. Looking at the Sumeans online count on the front page, it's pretty odd to see the numbers jump from 60 to 500 in a matter of minutes.

* yes, I know. :/

lorien's picture

quote:Originally posted by Souri

Yep, Windows and IIS. I think I'll save myself some headaches by staying on an NT server.

You think Microsoft save you headaches!? [:D] I know what you mean btw, porting would be a pain.

souri's picture

It's funny how the site magically fixed itself up. Told you it wasn't from my end [:X]

mcdrewski's picture

***applause*** from the gallery. Thanks for all the efforts and bald spots thus caused.