Player Support Agent

About the company & the game:

VectorStorm is a studio based in South Melbourne at The Arcade, one of the world’s first video game co-working spaces! We’re a small, creative team with a passion for empowering players to shape their own experiences.

MMORPG Tycoon 2 is a single-player game about building the world’s greatest MMORPG - yours! Build the world, set the rules, wield the banhammer, nerf the classes, and keep your subscribers coming back. All these and more are possible in MMORPG Tycoon 2!

Role description:

We’re looking for an enthusiastic and versatile Player Support Agent. This is a part-time 12-month contract role (approximately 12-16 hours per week), with possible extension, and you’ll be working closely with the Producer.

We provide flexible working arrangements, but working out of our South Melbourne office is preferred!

As a Player Support Agent, you will be responsible for supporting players with information and proactive measures to prevent problems ahead of time. You will be a key player in ensuring our players receive the best possible experience.

• Prepare content for our players to keep them up-to-date about the game, such as patch notes, announcements and documentation on the new features
• Help keep our official forums & Discord server fair and fun by creating and revising rules and behaviour guides and enforcing them
• Act as a champion of the players by:
  • Collecting bug reports from players and relay them to the team
  • Gathering feedback from our players and deliver it to our development team
  • Generating reports and build insight to anticipate future issues
  • Proactively act on potential issues to protect player experience

Skills & requirements:

• Proven experience in community support, moderation, or another public communication-related field
• A deep understanding of and interest in video game culture and communities or a good understanding of proactive preventative customer support and customer education
• Strong written communication skills

Bonus criteria:

• Experience in customer-facing roles, such as retail & hospitality
• Experience as a social media manager/content creator
• Experience in marketing
• A love of MMORPGs or tycoon games!

Your application:

To apply, please submit your CV and cover letter to nik@vectorstorm.com.au, answering the following questions:

• Do you enjoy MMOs? If yes, which is your favourite?

We absolutely encourage underrepresented developers to apply!