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Community Manager

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We're Dinosaur Polo Club - a games studio full of lovely people making games in Wellington, New Zealand. We’ve recently grown to a studio of ten little dinos, and we’re working on a couple of exciting new projects! We’re on the hunt for someone who can become the ambassador for our games to our players, and work with us to help build and support our communities. Hopefully that person is you!

We’re looking for someone who can hit the ground running, so you’ll ideally have two or more years of Community Management experience in the games industry. We are also interested in speaking to applicants that have worked in a marketing role in a similar capacity, with a desire to leverage your marketing experience toward fostering community growth and guidance. You’ll also need to have excellent verbal and written communication skills and be fluent in English - other languages are a bonus!

Your key responsibilities will include:

Creating, managing and growing Dinosaur Polo Club’s presence across social media platforms, and engaging with and moderating platforms such as Discord, Reddit, and our forums
Developing and executing social media strategies and campaigns alongside our studio strategy team for our new and existing games, as well as analysing our social media analytics to help guide future strategies
Communicating directly with our fans, communities and influencers, building strong relationships and maintaining a visible and positive presence online
Acting as an internal advocate for communities, and communicating issues raised back to the team
Identifying and reporting community sentiment and topic trends and using that data to recommend, create and maintain ongoing community outreach initiatives, marketing messaging, and advise on potential opportunities or risks
Planning, administering and running community facing initiatives including promotions, contests, events, email campaigns and social media initiatives
Reviewing and promoting user-generated content
Authoring communication materials including newsletters, blog posts, articles, communications materials, and content for social media channels to ensure our fans are kept up to date about any studio or games news

Other responsibilities may include:

Attending domestic and international conventions and events with members of our team, helping to engage with our community face to face
Working in close collaboration with our team to drive the go-to-market strategy for our games, including planning and executing game launches and ongoing promotions
Assisting with the first level of customer support by engaging in player conversations to share meaningful information, responding to queries and working with the team to help provide answers and solutions

Experience in all of the above areas is not necessary and you won’t be taking on all these responsibilities immediately. You will be assisted in your transition into this role. Key people in the team will continue to be engaged in community support, marketing and management so you will have support for these responsibilities. We’re happy to mould the role to your skills and interests, as well as provide training as necessary while you become familiar with the studio and take on more responsibilities.

If this strikes you as an exciting opportunity, awesome! Flick us an email at careers@dinopoloclub.com with your CV and cover letter. We’re looking forward to hearing from you.

Annual remuneration will depend on your seniority and experience.
NZ$60k-$75k for intermediate
NZ$75k+ for senior
Annual training budget of NZ$7k. This covers NZGDC in New Zealand, GCAP in Melbourne, and GDC in San Francisco, or can be tailored to your preferences.
Annual contribution of NZ$1k towards your health and wellbeing.
The position is full-time and on-site in beautiful Wellington, New Zealand. We have a relocation budget for remote applicants.

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Expressions of Interest – Community Manager
(Contractor, part-time)

This opportunity is for expressions of interest in a part-time role that would commence in January 2019 under a new entity. At this time, this position would only be open to applicants that can work on-site in Melbourne, Australia.

You would be part of a colourful, data-driven, creative team of game makers and marketers. You would play a key role in defining and launching a new brand for the business in early 2019.

About Lumi Interactive (Entity name TBC):

Lumi Interactive is a publisher and developer of games that focus on games for women, particularly games that focus on customisation, community and humour.

With a strong background in marketing, PR and player data analytics, our team partners with skilled developers to create amazing game experiences. Our team are headquartered in Melbourne, with development partners in Shanghai.

Job description:

You will be a trailblazer, an entertainer, a leader to a group of incredible and inspiring players. They will look to your channels to discover, what’s new, what’s now and what’s next. You will be instrumental in crafting the community voice, the strategy and the growth across platforms, new and existing.

You will be responsible for the communications with our consumers across several social and game-specific channels. The role will also include some English language customer service duties, and will primarily liaise with our marketing, QA and development team.

You will be assisting the Marketing Director in researching and crafting a stellar community strategy for our games and our new brand.

In addition to contractor fees, a successful candidate would also receive regular professional mentorship and exposure to international work processes.

While this opportunity would begin as a part-time contract (minimum 3 days per week) for 3 to 6 months, the contract may be extended or transitioned to full-time employment.

Who are you?

You’re an ambitious and creative maker. A lover of games. You have a strong aesthetic and initiative to take your ideas and bring them to life. Supporting and helping groups sets your heart on fire. You want to take and shape a community into a positive, powerful entertainment platform.

Required skills:

Previous community management experience
Previous customer service experience
Social content creation and management
Marketing art/asset creation
Excellent written and spoken communication skills

(The below additional skills are not required, but any of these skills would be positively viewed)

Previous games industry experience
Video editing experience
Advertising experience highly regarded
Additional language skills (Mandarin especially)
Experience with Slack, Asana and Buffer
To express your interest in this position so we can keep you updated, please email lauren@lumiconsulting.com with the job title in the subject line.

We require a cover letter and resume and a link any communities you manage. Your resume must include professional references. Creativity encouraged <3 You can choose to do a video instead of a cover letter if you prefer.

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Playcorp Studios is searching for a Paid Part-Time enthusiastic and talented Community Manager Intern with a passion for computer games, social media sites and talking to online communities developed throughout the games course. Any social media experience would be great.

We seek someone who is well spoken and passionate when talking to the public about upcoming updates, events or news related to our projects. This person would also have impeccable reading and writing credentials.

Responsibilities are not limited to but include:
* Working closely with the Marketing Director.
* Creating, managing, and growing the company's presence through social media by creating written content, photos, videos.
* Communicating with different production teams to create deadlines for the required art assets for photos and videos.
* Reviewing and getting approvals for all creative and video content for the key social channels from the Marketing Director.
* Monitoring the internet for fun trending news opportunities, search for things people are sharing, liking, recommending and talking about on the internet.
* Monitoring discussions, posts, and comments across multiple social media channels and respond appropriately.
* Actively following brands & industry conversations, trending social media topics & themes, positions and posts.
* Identifying and engaging with key social media influencers within the industry.
* Providing reports on relevant performance metrics, and finds ways to improve metrics based on findings.
* Monitoring and report on competitor's social media programs and performance.

Requirements:
* Studying(or Studied) for a degree in Communications, Marketing, Hospitality Management or relevant Gaming Industry studies are advantageous
* Confident and able to show strong communication skills
* Excellent interpersonal skills, Can-do attitude, diplomacy, and confidence are a must.
* Exceptional oral and written communication skills.
* Have extensive knowledge of social media sites such as Facebook, Instagram, Reddit, Gamasutra, YouTube, Twitter or any other relevant media sites related to the game or entertainment industry.

We’re looking forward to hearing from you!

If you are interested or have further inquiries, please send your resume to jobs@playcorp.com and quote "Community Manager" in the subject line and provide the following:
* Reason for Applying
* CV / Resume.

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Role Overview
The Community Manager will work to create and foster new game communities and grow existing ones. The Community Manager will be the voice of the studio within these game communities, and the voice of the player within the studio. Outstanding candidates will possess an understanding of how analytics go hand in hand with community sentiment and business needs, and how to balance them. This role is highly integrated and requires someone who can not only think strategically, but can also play a major role in seeing said strategy though to fruition.

Requirements
A Community Manager should have previous management experience (including game production or live game management), an intimate understanding of social networks and the web, and outstanding communication skills. He/she should have exceptional understanding of the wants, needs, and overall mentality of online gaming communities. The ultimate goal of each Community Manager should be to build user loyalty to the games, Firemonkeys, and EA, and to constantly expand the community.

Responsibilities

  • Coordinate with community team members at game studio. Act as the voice of the community
  • Participate in pre-launch strategic community planning
  • Define in-game and web community strategy
  • Define voice and culture of community
  • Create plans for new community building tools for the website and game
  • Develop community events and activities
  • Manage day-to-day community operations with the studio community team
  • Scheduling of all community activity related to the game
  • Update editorial in the live environment
  • Execute events and activities
  • Participate and engage with audience in fan pages, forums, message boards, e-mail, chat, etc.
  • Interface with Marketing, Product Management, PR, Customer Support and Game Development
  • Ensure EA & Firemonkeys Community standards, policies and processes are being followed
  • Coordinate with other game-specific Community Managers to ensure best in class service-level community is coordinated
  • Deliver regular “State of the Community” report to management
  • Track game metrics and customer input
  • Advise the Live Operations Team and management
  • Grow the social channels, web and in-game community. Retain current customers.

Additional Qualifications

  • Bachelor Degree in Communication, Marketing, or Computer Science highly regarded
  • Enthusiasm and intimate understanding of video games and/or online entertainment
  • Must have a strong understanding of today’s modern Social Media platforms and their best practices
  • Experience with creating and maintaining Facebook pages, Twitter pages, YouTube Channels, Forums, Internet boards and/or chat rooms
  • An aggressive, self-motivated, detail-oriented team player and quality driven
  • Finely honed people skills to manage both up and down the chain of command
  • Excellent written and oral communication skills
  • Has strong problem solving skills. Must be able to keep focus on multiple tasks and effectively set priorities among projects
  • Ability to objectively interpret customer/community feedback and make actionable recommendations
  • Has a working knowledge of online community and “live team” operations
  • Possesses a working knowledge of the products that comprise market leadership in online entertainment

Apply HERE

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Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. As the most played PC game in the world, over 32 million play every month. Players form the foundation of our community and it’s for them that we continue to evolve and improve the League of Legends experience.

We’re looking for humble but ambitious, razor-sharp professionals who can teach us a thing or two. We promise to return the favor. Like us, you take play seriously; you’re passionate about games. We embrace those who see things differently, aren’t afraid to experiment, and who have a healthy disregard for constraints.

That’s where you come in.

As Community Manager (Oceania), you’ll build a thriving League of Legends community, touching projects that will impact thousands of players. You’ll act as ambassador of the players, championing the needs of Oceania’s players and giving them the content they didn’t even know they wanted. Your efforts won’t simply engage the community, they will help grow it from campus to campus, from tourney to tourney.

As a Sydney Rioter, you’ll join a small team that shares our focus on player experience, rejection of convention and maniacal passion for gaming. With teams in Community, Esports and Marketing, Riot Games Sydney will create bonzer player experiences in and around League of Legends.

YOU ARE:

  • Experienced: you’ve worked in a community or a player-facing role for at least one year, ensuring all the things are awesome and completed on time
  • Self-driven: you don’t need marching orders, and you’re more unstoppable than an elite Demacian commando, knocking out tasks with whatever it takes to get the job done, and done damn well
  • Well-connected: you have a solid understanding of and for passion for new media, social networking, and the latest community tools and techniques; you’re deeply involved in at least one social media platform, though you’re likely an inhabitant of many
  • Technically proficient: you’re knowledgeable in at least one content management system and commercial forum software such as vBulletin; you use these tools of your trade to strengthen the relationship between Riot and players
  • Player-focused: you’re one with the gamers; what they think is what you think about
  • Crazy for LoL: more devotee than fan, you have a passion for League of Legends and its community; you advocate for the player because you are a player

YOU WILL:

  • Communicate directly with players, building strong relationships and maintaining a visible external presence; monitor forums and other communications to identify common player issues and discussion patterns to help you and your team be more responsive
  • Collaborate with Community teams in North America, ensuring consistent progress towards a strategy including methods for engagement, moderation policies, content building and outreach initiatives
  • Advocate internally on behalf of the player, ensuring that development teams and Riot Games as a whole hear player needs
  • Manage and execute community-facing initiatives including contests, volunteer programs, fan site programs, collegiate programs, offline events, convention presence, email campaigns and social media initiatives
  • Coordinate with production, development and marketing teams to bring community and website features online

TO APPLY:
Click the apply button (at the following link) and don’t forget to include a resume and cover letter. We receive a lot of applications, but we’ll notice a fun, well-written intro that shows us you take play seriously. Please also include Community Manager (Oceania) | Your Name in the subject line.

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WANTED: Video Gaming Project Officer

Manningham YMCA Youth Services are currently seeking to fill a brand new role within the team, to head up our equally as new and exciting Video Gaming Program!

Working from our Doncaster office, the Video Gaming Project Officer will head up a leadership team of young people and create opportunities for young gamers to connect with the community in creative and youth friendly ways.

With a focus on engaging young leaders and developing their leadership stills, the Video Gaming Project Officer will also raise awareness about the risks associated with excessive gaming and promote safe and healthy gaming practices in a creative and non-judgemental way.

We’re looking for someone who is:

  • Passionate about playing video games!
  • Passionate about building community!
  • A creative, youthful designer particularly on new media.
  • Understands video game technology.
  • Excellent communication skills, both formal (e.g. report writing) and informal.
  • Experienced in engaging and interacting with young people.
  • Understand safety issues that surround gaming e.g. gambling, bullying, privacy, predator behaviour.

Check out the recent report Manningham YMCA Youth Services recently developed around excessive gaming that lead to the development of this program and this awesome new role:

Youth Services Video Games Report

Interested?

If you think you’re who we’re looking for, download the Video Gaming Project Officer PD below and contact Steven on 9848 5400 or email steven.dupon@ymca.org.au

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The Community Manager is the liaison between the players and the developers. As a Community Manager, you will be responsible for getting to know all KIXEYE titles inside and out, and be able to relay that knowledge in a professional manner to the users. You will be interacting with our players through various channels including forums and social networks. You will document your interactions and escalating the most important topics to be forwarded to the development team. Outgoing and friendly personality is a must! There is a good chance that you will appear in audio podcasts or video tutorials, so you must be willing to put yourself out there.

What you get to do every day:

  • Daily forum posts and moderation
  • WordPress blog posts and moderation
  • Facebook Wall post moderation
  • Assist in video production
  • Identify and quantify community feedback for needed changes
  • Investigate and remove potential hackers
  • Communication coordinate with off-site CMs and forum Mods
  • Work in partnership with Customer Support team
  • Weekly reports to Lead CM regarding activity
  • Creating ideas on increasing user interaction and retention
  • Knowing the games in-depth

What you bring to the role:

  • A TRUE gamer; one that enjoys many genres, owns many gaming platforms, and is open to new experiences
  • At least one year of Community Management, or related experience
  • Flexible schedule; may require some overtime and/or weekend work
  • Basic knowledge of both PC and Mac operating systems
  • Basic knowledge of MS Office applications i.e. Word and Excel
  • Basic knowledge of WordPress
  • Excellent writing skills
  • Excellent communication skills
  • User of various social networks: Facebook, Twitter, YouTube
  • Familiarity with Skype
  • Familiarity with Flash

Bonuses:

  • BA degree from University or equivalent
  • Video production experience including filming and editing
  • Experience with Final Cut Pro and/or Adobe Premiere (or equivalent)
  • Experience with Photoshop
  • Played several RTS games
  • Played several MMO titles

Apply at: http://www.kixeye.com/jobs/?ID=bv692436210&newsite=1

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We are looking for a fun and professional Community Relations Intern to work with us at Halfbrick, the game development studio that created Fruit Ninja, Raskulls and much more! This is a 6-month paid internship with a one week trial period.

Responsibilities

• Moderate community forums on a daily basis to ensure a great forum environment for customers
• Manage Halfbrick customer support via e-mail, Facebook, Twitter and other means
• Update development teams and QA with community feedback on a daily basis
• Facilitate community-based promotions
• Write descriptive copy about Halfbrick games for blogs, documents, presentations and more
• Report to team leaders of Halfbrick games along with marketing manager

You don't need experience in all areas, but you must have a strong understanding of how web communities and platforms are managed, and be willing to tackle all learning with enthusiasm! We want the right person for the job, not necessarily the person with the longest list of qualifications!

The most important thing is that you are fun, enthusiastic, professional and able to work well with everyone at Halfbrick!

What will give you an advantage (but not necessary):

• Experience in Adobe Creative Suite, including Photoshop
• Experience in web development and management is a benefit but not necessary – eg. domain registration, hosting, CSS/HTML, Wordpress

What to Submit

• Resume and cover letter (including if you are still studying)
• List of game-related communities you have managed and/or been part of
• A one-page spec document for a potential community promotion for Fruit Ninja Frenzy on Facebook - apps.facebook.com/fruitninjafrenzy

How to Submit

E-mail jobs@halfbrick.com with the subject line including your name: “Halfbrick Community Relations – Barry Steakfries”.

Submissions close 20th of October 2011.
Role is located in Brisbane, Australia. Must live in the area or be willing to relocate.

Good luck!

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THQ Inc. is a leading worldwide developer and publisher of interactive entertainment software. We develop and publish content for gaming platforms including Microsoft Xbox 360®, Nintendo Wii™, Sony PlayStation® 3. Not only do we have a portfolio of top-selling, award-winning interactive entertainment but a friendly, supportive and creative organisational culture.

Currently we’ve got an awesome opportunity for an experienced Community Manager to join our friendly team in our St Kilda Road offices in Melbourne. This role reports into the US, and is part of a global digital team - expand your knowledge!

Within this role you will be responsible for:

  • Maximizing revenue generation and/or awareness of THQ’s tittles in the digital space, with a focus on leveraging various brand community sites.
  • Design online marketing, community management and social media campaigns to support these objectives.
  • Build and manage online communities around our key games/franchises.
  • Act as the primary vision holder and thought leader for online community management.
  • Individually contribute to article creation, site administration, forum moderation and interaction.
  • Design and implement community events, contests and activities. Evaluate and report their effectiveness.
  • Responsible for all Australian specific THQ websites administration.
  • Report on digital/social trends and tactics to the marketing team.
  • Provide feedback and suggestions regarding product or marketing related initiatives and their potential impact on the communities.

To be successful in this role you must have:

  • Passion for video games and online communities.
  • Experience working in community management, online journalism or related field.
  • Demonstrated experience managing an active online community for a computer/console game company (preferred).
  • Exceptional professional writing skills, with the ability to relay information to the public in an easy to understand and helpful manner.
  • Thorough understanding of online viral and grassroots promotion techniques and strategies.
  • Working knowledge of community platforms, systems and website software including HTML, XHTML, CSS, RSS, Front Page, Dreamweaver, Adobe GoLive, etc.
  • Expert level proficiency with social medial tools such as blogs, forums, RSS feds, polls, IRC etc.

What's in it for you?

  • Friendly, creative and fun work environment!
  • Supportive management team that encourages growth, learning and development.
  • Annual performance & salary reviews.
  • Gym sessions.
  • Friday drinks & regular social functions!

For a copy of the position description or for more information and a confidential discussion please contact Senior Recruiter Emily Ross on (07) 3833 2868 or emily.ross@thq.com

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Firemint is one of the best iPhone and iPad game development studios in the world. Our award-winning hit games Flight Control and Real Racing have been immensely successful and are played by several million people all around the world. Although we use cutting edge technology and a high level of creativity to produce our games, we are an entertainment company and our mission is to delight our customers.

We’re currently looking for a Community Manager and Customer Support Representative who wants to make sure that our players have an awesome experience whenever they interact with Firemint outside of our games as well. This is a new position due to the growth of the publishing side of our business, commencing ASAP.

Your role will be to look after players across a number of channels, including our support site (http://firemint.com/support), Facebook fan pages and Twitter, as well as engaging with our community wherever conversations are currently happening (eg on gamer forums). Communication will be in both directions; you’ll let our community know about new and updated games, competitions and promotions, but you’ll also be there to listen to concerns and help resolve them, and gather and record ideas to report back to our development teams.

Your tasks will include:

  • Nurture and grow our online community on channels including our site, Facebook and Twitter. Generate and contribute to conversations and provide a welcoming environment to all players.
  • Work with our marketing team to run competitions and other promotions.
  • Manage online feedback on our support site and provide timely, friendly responses and updates, liaising with our QA testers and producers.
  • Monitor various online sources and log issues reported by customers.
  • Drive resolution of known issues with our development team and provide regular reports about outstanding issues to game producers.
  • Maintain a database of community generated ideas and suggestions for our games.
  • Develop in-depth knowledge of all Firemint games.
  • As the majority of our players are overseas and/or active on evenings and weekends, some early morning, late night and weekend work may be required for time sensitive interactions.

As this is a new role in an expanding department, you may also be asked to perform miscellaneous related tasks.

About you:

  • You have a proven track record in creating an exceptional customer experience. You can empathise with the customer’s point of view and have a mature, level-headed approach.
  • Your written communication skills are outstanding. You can strike a friendly, natural and conversational tone in written responses to customer issues without sounding patronising or overly formal. For many of our customers, English is a second language so you communicate clearly and concisely, using simple language. You can back this up by showing us examples of your writing from previous roles.
  • You love online communities and social media, and are an avid user of Twitter and Facebook. Past experience using social media for work purposes would be great. If you don’t have hands-on experience, you can demonstrate an understanding of the issues involved.
  • You are self motivated and conscientious, and it’s important to you to deliver on your commitments. You work well under pressure and to tight deadlines with many competing demands on your time. You are careful, methodical and organised. You have developed a personal approach that works for you, for keeping track of things you need to get done.
  • You must be interested in games and online communities. Our games are designed to be approachable and enjoyable for a wide range of people, so you don’t need to be a hardcore or champion gamer!
  • Past experience in Community Mangement, Online Customer Support, Public Relations or Journalism will be very highly regarded.

What we can offer you:

  • Engage with a genuinely passionate and enthusiastic community, representing a world-class studio and some of the best games anywhere. It’s not a hard topic to sell ;)
  • No suits and no clueless corporate clients! Everything you do will be for Firemint.
  • We’re leading and innovating in digital entertainment, so you’ll have the opportunity to contribute to some very cool stuff.
  • A great, professional but laid back team environment with some of the smartest and most talented game makers anywhere.
  • Light, open-plan modern studio environment in central Richmond location, awesome coffee immediately across the road. Many local cafes, restaurants and shops.
  • Close to public transport with various train and tram stops within walking distance.
  • Lots of small perks – free fresh fruit, game library, Friday drinks.
  • Most importantly, the opportunity to do your best work yet.

Please apply at the Firemint site only (no applications by postal mail please) and include your resume and a cover letter written in a similar tone you would use interacting with our community, keeping in mind the points above. If shortlisted, you must be able to attend an interview in our studio in Richmond to be considered for this role so unfortunately we can only consider Melbourne-based applicants.

No recruiters, please.

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