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Firemint

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Firemint is a world leading iPhone and iPad game development studio. Our award-winning games Flight Control, Real Racing and SPY mouse have been immensely successful and have enabled us to work exclusively on our own original titles.

Although we use cutting edge technology and a high level of creativity to produce our games, we are an entertainment company and our mission is to delight our customers. We’re currently looking for a Support Coordinator who wants to make sure that our players have an awesome experience whenever they interact with Firemint outside of our games as well as within them.

Your role will be to represent Firemint to our player community, and to represent the community’s views and needs to Firemint. You’ll look after players across a number of channels, including our support site and forums, as well as engaging with our community wherever conversations are currently happening (e.g. on other gamer forums). You’ll be there to help resolve problems and concerns, and collect ideas and suggestions.

Your tasks will include:

  • Manage online feedback on our support site and provide timely, friendly responses and updates, liaising with our QA testers and producers.
  • Monitor various online sources and log issues reported by customers.
  • Drive resolution of known issues with our development team and provide regular reports about outstanding issues to game producers and the community of affected players.
  • Gather and record community generated ideas and suggestions, summarise and report these to the marketing team regularly, and champion the most popular ideas with development teams.
  • Assist the marketing team with announcing news and running promotions across online channels, in particular social media.
  • Develop in-depth knowledge of all Firemint games.

As the majority of our players are overseas and/or active on evenings and weekends, some early morning, late night and weekend work may be required on occasion for time sensitive interactions. This is a new role in an expanding department, so you may also be asked to perform miscellaneous related tasks. There are excellent prospects for this role to grow and/or for the successful applicant to progress within the company.

Our ideal candidate:

  • You have a proven track record in creating an exceptional customer experience. You can empathise with the customer’s point of view and have a mature, level-headed approach.
  • Your written communication skills are outstanding. You can strike a friendly, natural and conversational tone in written responses to customer issues without sounding patronising or overly formal. For many of our customers, English is a second language so you communicate clearly and concisely, using simple language. You can back this up by showing us examples of your writing from previous roles.
  • You love online communities and social media. Past experience using social media or administering forums for work purposes would be great. If you don’t have hands-on experience, you can demonstrate an understanding of the issues involved.
  • You are self-motivated and conscientious, and it’s important to you to deliver on your commitments. You work well under pressure and to tight deadlines with many competing demands on your time. You are careful, methodical and organised. You have developed a personal approach that works for you, for keeping track of things you need to get done.
  • You must be interested in games and online communities. Our games are designed to be approachable and enjoyable for a wide range of people, so you don’t need to be a hardcore or champion gamer!
  • Past experience in Community Management, Online Customer Support, Social Media, Forum Admin/Moderation, Public Relations or Journalism will be very highly regarded.

What we can offer you:

  • Engage with a genuinely passionate and enthusiastic community, representing a world-class studio and some of the best games anywhere. It’s not a hard topic to sell ;)
  • No suits and no clueless corporate clients! Everything you do will be for Firemint.
  • We’re leading and innovating in digital entertainment, so you’ll have the opportunity to contribute to some very cool stuff.
  • A great, professional but laid back team environment with some of the smartest and most talented game makers anywhere.
  • Close to public transport with various train and tram stops within walking distance.
  • Lots of small perks – free fresh fruit, game library, Friday drinks, free EA games each month.
  • Most importantly, the opportunity to do your best work yet.

To Apply

Fill out the application form here:

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Submitted by Cpt. Cuddles (not verified) on Mon, 03/10/11 - 11:11 AM Permalink

Is this job still available? Myself and a whole lot of other people who applied weeks ago haven't heard anything back and can't get a straight answer when they call the studio

Submitted by Firemint Sam (not verified) on Mon, 03/10/11 - 4:04 PM Permalink

Yes, the position is still open.

We've had a massive response to this (often occurs with QA jobs), and we're still going through applications. Unfortunately due to the daunting number of applicants I doubt we'll have enough time to provide feedback.

Best of luck.

Cheers,
Sam.

Submitted by Cpt. Cuddles (not verified) on Mon, 03/10/11 - 8:37 PM Permalink

Thank you

Firemint – a global leader in the iPhone and iPad game market – is looking for experienced Quality Assurance testers on a contract basis for testing game software on Apple iOS devices and other platforms. Previous experience in a similar role is preferred.

As part of this role, you will:

  • Test game software across a range of platforms
  • Carefully document all software defects
  • Analyse ebb-and-flow of the game with input as necessary
  • Prepare clear and concise bug reports
  • Act as a resource for the development teams
  • Test games under development to ensure they are true to their vision and provide feedback on playability
  • Ensure test plans exist and are up to date

What skills are we looking for?

  • Exceptional written and verbal communication
  • Strong organisational skills
  • Attention to detail; willingness to learn; adaptable to new processes
  • Enthusiasm about being part of an expanding professional team
  • Computer literate
  • Self motivated

To Apply

Fill out the application form at firemint.com/apply-for-a-job-at-firemint

News
Submitted by souri on Fri, 09/09/11 - 3:01 PM Permalink

Yeh, unfortunately the first I heard of it was when The Voxel Agents and Wicked Witch were smack talking each other before their match on twitter, so it was all already set up and going at that point. If the tournament continues next year, it would be great to have an even greater number of game devs there!

Submitted by James Croft (not verified) on Fri, 09/09/11 - 4:24 PM Permalink

Hi guys, just to let you know, if you're interested in competing in the next season, please send us am email at playwellcup [at] g mail [dot] com. We've had a couple of companies already express interest, so drop us a line and I will make sure you're in the loop for when the next one comes around.

I apologise if we weren't out there more before we began; it's kind of a catch-22, no coverage until you have something to show, can't show anything until you begin! Hopefully you'll follow & enjoy the current tournament; last night's Film Victoria vs. Liquid Interactive was intense. I can't wait to cast it.

The first week has ended for the 2011 Play Well Cup, a 6-week Starcraft 2 tournament between local games developers and online/media companies, with all donations and proceeds going to the Child's Play charity. It's an exciting event instigated by James Croft who was inspired by the work of popular Starcraft 2 game casters on youtube as well as the distinct lack of local Starcraft 2 action.
The Play Well Cup is an Australian Starcraft 2 league where geeky AU companies battle it out in support of Child's Play — a charity raising money for the Mater Children's Hospital in Brisbane & the Sydney Children's Hospital.
The companies and organisations who've signed up for the tournament are: Here are just two of the matches that are available for viewing right now! Check out the rest at http://www.youtube.com/playwellcup Wicked Witch Software - Age (Terran) & SnIpHeR (Protoss) VS The Voxel Agents - Skyeborg (Protoss) & Sambot (Terran) SEGA Studios Australia - Matt (Terran) & Paz (Protoss) VS Firemint - MarsSpider (Terran) & Nerdnina (Terran) Oohh boy, never forget the importance of scouting ;) For all the news, tournament updates, and sponsorship details, head on over to the Play Well Cup website at: http://www.playwellcup.com.au/ Alternatively, you can also keep up to date at the Play Well Cup page on Facebook at http://www.facebook.com/playwellcup or follow their Twitter account at https://twitter.com/PlayWellCup
Company
News

It's certainly been a long wait for a new original title by the studio that brought us Flight Control and Real Racing, but Melbourne based developers, Firemint, have released their long awaited new title, Spy Mouse. It's been two years in the making, and as you can see, it boasts some incredibly beautiful and stylish art, typically appropriate music, and it features the intuitive line-drawing mechanics pioneered by their breakout title, Flight Control.

Here's just some of what you can expect from Spy Mouse...

  • Sneak, scamper and snack your way through 72 deviously challenging levels!
  • 6 unique worlds, full of adventure, each with their own diabolical henchcat to outwit.
  • Run circles around your feline foes using all manner of zany gadgets, gizmos and power-ups!
  • Cat trouble? Recruit the help of the exotic Kiska and get your mission back on track.
  • Forever fun with achievements, secret levels and thrilling, action-packed updates!

Fortunately, ingame footage of Spy Mouse is already appearing on the interwebs, so you can sample some of the action below or just simple grab it for a measly 99cents at the Apple App Store!

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Submitted by Cpt. Cuddles (not verified) on Wed, 17/08/11 - 9:10 AM Permalink

Does this mean they'll really only consider people from Blue Tongue? Cause there's a whole heap of us who have been out of work in the games area for over a year

Submitted by Anonymous (not verified) on Wed, 17/08/11 - 12:11 PM Permalink

I wonder how many programmers and qa they are looking for. Their website just says Games Programmer.

We were very sad to hear the news of the closure of the two local THQ studios. We have a great deal of respect for the talent that worked at these studios and we think they created some great games.

Firemint would like to reach out to those that have recently lost their jobs, we need great developers to join our teams. We're specifically after programmers and quality assurance testers. If you're passionate and talented, we want to hear from you.

If interested, please fill out our application form here:

http://firemint.com/apply-for-a-job-at-firemint/

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EA was founded over 25 years ago by individuals with a deep passion for making games. Many things have changed over the years as the gaming industry—and the company—has expanded immensely, but we are still driven by the same passion for developing, publishing, and distributing the world’s best games. Our history has been one of great success, and our future looks even brighter. Gaming has come a long way from Pac-Man & Space Invaders to modern EA Favourites like Burnout, Battlefield, Mercenaries, Dead Space, Spore, FIFA, Madden, Need for Speed and the world’s most successful game franchise, The Sims. Fuelled by our talented staff at locations right across the Globe we are united in our passion to continue shaping the future of interactive entertainment. Together we can make a difference.

Software engineers (programmers) are an essential part of the game development team. They bring the vision of the artists and designers to life. They design and write the computer code that runs and controls the game, incorporating and adapting any ready made code libraries and writing custom code as needed. Programmers deal with ever more complex problems including working on creating realistic Artificial Intelligence; believable Physics; delivering a smooth online gaming experience. Programmers also test the code, fix bugs, and develop customized tools for use by other members of the development team. Due to the complexities of game development, engineers tend to specialize in specific areas of programming.

Firemint is a world leading iPhone and iPad game development studio and a fantastic opportunity has just become available to join the team. Our award-winning games Flight Control and Real Racing have been immensely successful and have enabled us to work exclusively on our own original titles.

What skills are we looking for?

  • Fun. You should know how to make it!
  • Understanding of 3D maths is essential
  • Demonstrated understanding of how to translate a game design into code and fill in gaps as necessary
  • Ability to quickly understand new codebases
  • Passion for graphics programming and games
  • 3D graphics or mobile experience a bonus
  • Be self driven, with strong problem solving skills
  • Experience in an established studio (personal demo is a plus!)

TO APPLY

Fill out the application form here: http://firemint.com/apply-for-a-job-at-firemint/

Media Type:
Company:

First ever SPY mouse gameplay footage!

- Master 72 challenging levels and venture through 6 worlds of tasty adventure

- Confound and confuse devious henchcats and their dangerous contraptions

- Snack on chillies for timely speed boosts, thwart hazards with mechanical mice and launch SPY mouse into places strategic with the all-mighty mouse cannon!

SPY mouse is the next blockbuster iOS game from Firemint, creators of worldwide hits Flight Control and Real Racing.

Play as Agent Squeak, the dashing and debonair undercover mouse. Outsmart ferocious felines and crack fiendish challenges! Sneak, sprint and strategize in your quest to "reclaim" every precious piece of cheese.

Are you prepared for the biggest game to hit iPhone in 2011? Time to get your secret agent credentials up to scratch!

http://www.firemint.com/spymouse
http://www.facebook.com/SPYmouse
http://www.twitter.com/Firemint

Company
Location
News

Firemint is a world leading iPhone and iPad game development studio. Our award-winning games Flight Control and Real Racing have been immensely successful and have enabled us to work exclusively on our own original titles.

We produce hit games through an irrational obsession with polish and creating a fun entertainment experience, and are currently looking for a talented Web Designer to join our team in a position that has just become available in the publishing side of our business, commencing ASAP.

Specific Accountabilities:

Your role will be to work with other Firemint team members to scope, design, implement and update/maintain web content for a variety of purposes, including:

  • Firemint.com: studio/game information, news, blog and game promotions.
  • Cloudcell.com: sites that integrate with data from our games, primarily used by our existing players (e.g. realracing.cloudcell.com and flightcontrol.cloudcell.com).
  • Game embedded web content and various administrative tools and systems to support the development teams.

You will show exceptional flare for graphical design work, producing marketing materials, branding and collateral as required, and will take each project from concept to completion (with help from others as needed).

What skills are we looking for?

  • At least 3 years experience in a similar role and are highly proficient with PhotoShop and Illustrator. You can hand-code web-standards compliant HTML and CSS.
  • You’re comfortable working with WordPress installations (or similar) and are willing to learn how to work within our proprietary PHP/MySQL framework. You know enough about JavaScript and PHP to hack something together from examples and tutorials, and are keen to learn more. If you already know more, that’s awesome.
  • You have an excellent eye for design and aesthetic judgement. You can critique your own work, and appreciate constructive criticism from others because you believe in constantly improving your skills and the work you produce. You take a lot of pride in producing fantastic work.
  • You’re highly creative and excited by building solutions that achieve real results. You have a genuine desire to inform, entertain and engage web site visitors, and thrive on outcomes and solutions, not just artistic self-expression.
  • You value user interface design principles including usability, accessibility and platform issues. If you don’t have formal experience, you nevertheless understand the importance of designing from the point of view of the user.
  • You manage your own work and meet commitments you make.
  • An interest in games is highly desirable.

What we can offer you:

  • No suits. No clueless corporate clients or mind-numbingly boring government sites.
  • A great, professional but laid back team environment with some of the smartest and most talented game makers anywhere.
  • Light, open-plan modern studio environment; awesome coffee, many local cafes, restaurants and shops.
  • Lots of small perks – free fresh fruit, game library, Friday drinks.
  • The opportunity to do your best work yet.

TO APPLY

Fill out the application form here:

http://firemint.com/apply-for-a-job-at-firemint/

APPLICATIONS CLOSE FRIDAY 5TH AUGUST, 5PM

ENTERTAINING IS OUR PASSION

EA was founded over 25 years ago by individuals with a deep passion for making games. Many things have changed over the years as the gaming industry—and the company—has expanded immensely, but we are still driven by the same passion for developing, publishing, and distributing the world’s best games. Our history has been one of great success, and our future looks even brighter. Gaming has come a long way from Pac-Man & Space Invaders to modern EA Favourites like Burnout, Battlefield, Mercenaries, Dead Space, Spore, FIFA, Madden, Need for Speed and the world’s most successful game franchise, The Sims. Fuelled by our talented staff at locations right across the Globe we are united in our passion to continue shaping the future of interactive entertainment. Together we can make a difference.

News

Infinite Interactive founder, Steve Fawkner, discusses in a bit more detail to smartcompany.com.au how two well-known Melbourne-based games developers, Firemint and Infinite Interactive, came to the idea of a merger and how they handled integrating two separate game companies into one.

While the idea of merger between the two companies came about around 2004 or 2005 and was discussed many times by the founders of both the companies, it was only at the end of 2010 when both studios found themselves in-between projects that they were able to start the transition.

So what happens when you combine two game studios, each with slightly differing cultures, studio logistics and work practices? It turns out the two studios had similarities in many aspects and not too much needed to be changed, although planning and preparation was made beforehand to inform staff of the implications of the change to their wages and entitlements, and making sure that staff were eased into working in the new environment with new people...

(Steve)You don’t want to take people out of their comfort zone too early. You want to make sure that no one has been thrown into a job they don’t understand or that they’re working under a manager they’ve never worked with before or have expectations that aren’t being managed.

Were they any particular things employees were worried about?

(Steve) People were worried about their jobs, their incomes, their entitlements, very reasonable things. The answer in that situation cannot be “I don’t know” or “I’ll check and find out”. You need to have answers to those 20 questions you’re always going to get.

Otherwise you simply look like you don’t know what you’re doing. There are laws for all this type of stuff, for existing entitlements, payouts and so on and it’s just a matter of checking out the legal stuff before you go ahead.

For the entire article, head on over to smartcompany.com.au

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